WhatsApp Business API and WizMessage

Understanding Facebook Co-existence in WizMessage: Your Complete Guide to Using WhatsApp Business App and API Together

Imagine being able to talk to your customers in two different ways using the same phone number – one for personal chats and another for sending lots of messages automatically. That’s exactly what Facebook co-existence does with WizMessage! It lets you use both your regular WhatsApp Business app AND the powerful WizMessage system at the same time, without any confusion or lost messages.

What Makes Facebook Co-existence So Special?

Before co-existence, business owners had to choose: either use the WhatsApp Business app on their phone, or use a computer system to send automated messages. But not anymore! With WizMessage’s co-existence feature, you get the best of both worlds:

• Keep your personal touch – Chat directly with customers using the WhatsApp app on your phone
• Send automated messages – Use WizMessage to send welcome messages, order updates, or promotional offers automatically
• Same phone number – Customers see messages from the same number they’re used to
• No lost conversations – All your existing chats and contacts stay exactly where they are
• Work as a team – Multiple people in your business can help customers while automated messages keep flowing

Real-Life Examples of How Co-existence Helps Businesses

For a Restaurant Owner: You can personally confirm reservations and special requests through the WhatsApp app, while WizMessage automatically sends order confirmations, delivery updates, and special promotion offers to all your customers.

For a Small Shop Owner: Chat personally with customers about custom orders or questions, while WizMessage sends automatic thank-you messages, delivery notifications, and reminders about upcoming sales.

For a Service Provider: Handle urgent customer calls personally through the app, while WizMessage sends appointment reminders, follow-up messages, and feedback requests automatically.

Step-by-Step Guide: How to Set Up Facebook Co-existence with WizMessage

Don’t worry if you’ve never done anything like this before! WizMessage makes it simple. Here’s what you need to do:

Step 1: Get Started with Your Facebook Business Account

• Go to the WizMessage website and click “Sign Up” or “Get Started”
• Choose the option that says “Continue with Facebook” (not your personal Facebook)
• You’ll need to use your Facebook Business account – this is different from your personal Facebook
• If you don’t have a Facebook Business account yet, Facebook will help you create one during signup
• Facebook will ask for permission to connect your business – just click “Allow”

Step 2: Tell Us About Your Business

• Fill in your business information like your business name, email, and phone number
• Don’t worry – most of this information will be filled in automatically from your Facebook Business account
• Create a password for your WizMessage account
• This step usually takes just 1-2 minutes

Step 3: Connect Your WhatsApp Business App

• After you complete registration, WizMessage will check if you can use co-existence
• If everything looks good, you’ll see a “Set Up WhatsApp” button
• Click the button and a Facebook window will open
• Choose your WhatsApp Business account from the list
• Select the phone number you want to connect (this should be the same number in your WhatsApp Business app)
• Follow the simple steps that Facebook shows you – it’s like connecting any app to Facebook

Step 4: Let WizMessage Do the Rest

• Once you complete the Facebook steps, WizMessage starts working automatically
• You’ll see a message that says “Setting up your connection…”
• WizMessage copies all your contacts and recent messages from your WhatsApp app
• You’ll get a welcome message in your WhatsApp to confirm everything is working
• The whole process usually takes 2-3 minutes

What Happens After Setup? Your New Superpowers!

Once co-existence is set up, you can do amazing things:

• Send bulk messages – Send the same message to hundreds of customers at once
• Automate responses – Set up automatic replies for common questions
• Team collaboration – Let multiple people in your business help customers
• Keep personal chats – Still chat one-on-one with important customers
• Track everything – See reports on which messages are working best
• Save time – Handle more customers without working extra hours

Important Things to Know Before You Start

• You need a Facebook Business account – This is free and easy to set up if you don’t have one
• Your WhatsApp Business app must be active – The phone number you want to use needs to be working in the WhatsApp Business app
• Keep your Facebook account active – WizMessage uses Facebook to manage your connection
• Business verification might be needed – For sending promotional messages, Facebook may ask to verify your business
• Be patient during setup – Copying contacts and messages takes a few minutes

What If Something Goes Wrong?

Don’t worry! WizMessage has you covered:

• “Can’t find my phone number” – Make sure your WhatsApp Business app is set up and working
• “Facebook says no permission” – Try using a Facebook Business account instead of personal
• “Setup is taking too long” – Contact our support team – we’ll help you finish it quickly
• “Messages aren’t sending” – Check that your business is verified for promotional messages

Ready to Transform Your Customer Communication?

With WizMessage’s Facebook co-existence, you get the perfect balance of personal customer service and powerful automated messaging. Your customers get quick responses to their questions, while you save time and reach more people than ever before.

Start your co-existence setup today and see how easy it is to grow your business while keeping that personal touch your customers love!

Questions? We’re Here to Help!

Our friendly support team is available 24/7 to help you with setup or answer any questions. Just visit our website or send us a message – we’re here to make sure you succeed!